How am I billed?
What are my payment options?
How do I change my payment options?
How am I billed if I go over my hours?
How do I reactivate my account?
What are the system requirements for the platform?
What happens after I sign up?
Select length of service from the drop down and then select whether phone service would be added from the second drop down.
Complete the online form with your personal and company information along with your preferred login information to set up your account.
Allocate any desired additional people to have access to the account and allotted hours.
Review your package and enter in your billing information.
Your assigned support team will then reach out to you to start the on-boarding process and start your service.
How do I submit a task?
If it falls outside of the allotted number of hours you have based on your plan, you will receive an alert to approve the extra hours.
How do I contact my VEA team?
If you have a 10 hour package, you may contact your team via your personal profile.
If you have a 20 hour package, you may contact your team via email or your personal profile.
If you have package with 30 hours or more, you may contact your team via phone, email or your personal profile.
Do you offer branded phone service?
How do I access my account?
How do I upgrade my service?
How do I cancel my service?
How do I access my profile?
How do I update my profile?
How are my hours tracked?
What happens if I go over my hours?
What happens if I have an after hours priority request?
Can my team make an outbound call if I don’t have phone service?
Can my team receive inbound calls if I don’t have phone service?
Can I add multiple users?
Do you offer tech support? Who do I contact?
Can I see a live product demo?
What are your standard hours of operation?
Are you open on the holidays?
- New Year’s Day
- Martin Luther King Day
- Presidents’ Day
- Memorial Day
- Independence Day
- Labor Day
- Columbus Day
- Veterans Day
- Thanksgiving Day
- Christmas Eve (half day)
- Christmas Day
Where are the VEAs based?
What is a VEA team?
Can my VEA team make purchases on my behalf?
Do you offer custom packages?
*Additional fees may apply.