FAQs

How am I billed?

You are automatically billed each month with a recurring payment. The payment is drafted based on the day you sign up for service.

What are my payment options?

You may pay by Visa, MasterCard, Discover or American Express.

How do I change my payment options?

To change your payment options, login to your profile, click edit account and update your payment method.

How am I billed if I go over my hours?

Before you go over your hours you will receive a notice window with the option to upgrade your account or incur an overage fee. The overage fee is based on your package. However, if you find yourself going over your hours, you should review our pricing page and consider upgrading to a new package.

How do I reactivate my account?

Welcome back! To reactive your account, simply login to your profile up to 18 months after your last use. If it’s been more than 18 months since you’ve logged in, please contact us at sales@uniquelyvirtual.com and someone will be able to reactivate your account.

What are the system requirements for the platform?

The Uniquely Virtual platform is cloud based, so there are no software requirements.

What happens after I sign up?

To sign up, simply click “sign up now” on the plan you would like to purchase from the pricing page.

Select length of service from the drop down and then select whether phone service would be added from the second drop down.

Complete the online form with your personal and company information along with your preferred login information to set up your account.

Allocate any desired additional people to have access to the account and allotted hours.

Review your package and enter in your billing information.

Your assigned support team will then reach out to you to start the on-boarding process and start your service.

How do I submit a task?

To submit a task via the platform, login to your profile, click “create new task”, choose the task you desire. Choose the priority of the task.

If it falls outside of the allotted number of hours you have based on your plan, you will receive an alert to approve the extra hours.

How do I contact my VEA team?

Your package type determines how you can contact your VEA team:

If you have a 10 hour package, you may contact your team via your personal profile.

If you have a 20 hour package, you may contact your team via email or your personal profile.

If you have package with 30 hours or more, you may contact your team via phone, email or your personal profile.

Do you offer branded phone service?

Yes, we do. We are more than happy to set up a branded phone line* with a minimum service commitment of 6 months.

How do I access my account?

To access your account, go to www.uniquelyvirtual.com and click on the “Log In” button on the top right hand side of your screen.

How do I upgrade my service?

To upgrade your service, login to your profile, click edit account. Visit the “your plan” box and click to upgrade your service to the plan you want.

How do I cancel my service?

Please contact us at info@uniquelyvirtual.com to cancel your service.

How do I access my profile?

To access your profile, go to uniquelyvirtual.com and click on the “Log In” button on the top right hand side of your screen.

How do I update my profile?

To update your profile, go to uniquelyvirtual.com, click on the “Log In” button on the top right hand side of your screen, login to your profile and make your desired updates.

How are my hours tracked?

Your hours are tracked automatically as task are completed. Feel free to check the tracker at the top of your profile anytime to see how many hours you have left. In fact, we encourage you to keep an eye on your hours to prevent any unplanned overages.

What happens if I go over my hours?

If you go over your hours, you will incur an overage fee, but before you go over your hours you will receive a notice window with the option to upgrade your account or incur the overage fee. The overage fee will vary based on your package.

What happens if I have an after hours priority request?

After hours priority requests* can be accommodated most weeknight evenings and Saturdays. Simply check the box to alert us that you have an after hours priority request. There is an additional charge for after hours priority requests that will vary according to the task and the urgency of it. You will have the option to accept the added charge at the time of your request.

Can my team make an outbound call if I don’t have phone service?

Yes, your team can make outbound calls for you if it is part of a task.

Can my team receive inbound calls if I don’t have phone service?

Your team can only receive inbound calls if you have telephone service. If you would like to contact your team via phone, you need to purchase at least the 30 hour a month package.

Can I add multiple users?

Yes, you can add additional users* to your account by going to your profile

Do you offer tech support? Who do I contact?

We are more than willing to help with any tech support. Please submit all tech support questions to info@uniquelyvirtual.com, and we will respond to you during business hours, Monday through Friday 9:00 am to 5:00 pm.

Can I see a live product demo?

Yes, please email us at sales@uniquelyvirtual.us, and one of our account executives will respond to you during business hours, Monday through Friday 9:00 am to 5:00 pm.

What are your standard hours of operation?

Monday through Friday 9:00 am to 5:00 pm

Are you open on the holidays?

Uniquely Virtual is closed:

  • New Year’s Day
  • Martin Luther King Day
  • Presidents’ Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Columbus Day
  • Veterans Day
  • Thanksgiving Day
  • Christmas Eve (half day)
  • Christmas Day

Where are the VEAs based?

Our VEA team is based in Atlanta, Georgia.

What is a VEA team?

A VEA team is composed of one full time team lead and a small support team. We work in teams so our clients receive a variety of specialized skills instead of the limited expertise of one person.

Can my VEA team make purchases on my behalf?

We can make a purchase on your behalf and will bill it back to your account so you can pay us. We would request payment on these types of items immediately.

Do you offer custom packages?

Yes, please email us at sales@uniquelyvirtual.us, and one of our account executives will respond to you during business hours, Monday through Friday 9:00 am to 5:00 pm.

*Additional fees may apply.

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