Frequently Asked Questions
Explore answers to our most common questions. If you don’t see what you’re looking for, our team is always here to help.
General FAQ
-
Worxbee is focused exclusively on Executive Assistant support. Our proprietary pairing process, rigorous vetting, flexible fractional plans, and ongoing Client Success support are designed to create strong long-term partnerships between executives and Executive Assistants.
-
A fractional Executive Assistant provides high-level support for a set number of hours each month. You get consistent, executive-level help without hiring full-time.
-
A Virtual Executive Assistant typically provides a higher level of support, with stronger ownership, judgment, and partnership around executive priorities. Virtual Assistants are often better suited for more routine, task-based support.
Pairing FAQ
-
Worxbee uses a thoughtful pairing process based on your needs and goals. We hand-select two pre-vetted Executive Assistants whose skills, personality, and work style align with yours. You interview both and choose your preferred fit. If you do not find the right match, you can cancel before starting service under our TrueFit Guarantee.
-
Yes. As part of our pairing process, we hand-select two Executive Assistants whose skills, personality, and work style align with yours. You interview both and choose your preferred fit. If you do not find the right match, you can cancel before starting service under our TrueFit Guarantee.
-
Worxbee’s TrueFit Guarantee is designed to remove the risk of getting started. If you do not find the right match during the initial pairing, you can cancel before starting service. If you begin service and the fit is not right, we provide re-pairing support at no additional fee. Our goal is a strong, effective long-term relationship.
Service & Support FAQ
-
Getting started is simple. Schedule a complimentary consultation and we will discuss your priorities, recommend the right monthly support level, and walk you through the next steps for a smooth onboarding experience.
-
Most clients get started in approximately two weeks, and in some cases, in as little as one week, depending on availability for interviews. Click here for a detailed timeline.
-
During your initial consultation, we’ll help you determine the number of support hours that best fit your needs, workload, and goals. Our plans are flexible, so you can start with the right amount of support and adjust your hours as your needs evolve.
-
Yes. As your needs change, you can scale your support plan over time.
-
Our Client Success team supports you throughout your engagement. We provide onboarding guidance, check-ins, and resources to help you build a strong working rhythm with your Executive Assistant. You can also reach out anytime for advice, troubleshooting, or support.
-
Your Worxbee Virtual Executive Assistant can support you across a wide range of priorities, including calendar & schedule management, email management, board support, meeting planning, project & task support, travel coordination, and more.
-
Yes. Worxbee Executive Assistants are 100% U.S.-based.
-
You will communicate with your Executive Assistant using the tools and channels that work best for you, such as email, phone, Zoom, Slack, or other messaging platforms. During your kickoff, you and your Executive Assistant will align on preferred communication methods, response expectations, and a simple check-in rhythm so support stays smooth and consistent.
-
Response times depend on your support level and the priorities you set together. During your kickoff, you and your Executive Assistant will align on communication expectations and response time guidelines so support feels clear and reliable.
Pricing FAQ
-
Start with a consultation. We will discuss your workload and priorities, then recommend the right monthly support plan.
-
Support is priced as a flat monthly rate based on the support hours in your plan.
-
Overage hours are available at your same hourly rate. Your Executive Assistant will request your written approval before working additional hours, and any approved overage will be billed accordingly. If you consistently go over, we recommend increasing monthly support hours so your Executive Assistant has dedicated capacity for you each month.
-
Pricing is per executive. Each leader has their own plan based on the monthly hours that match their workload.
-
Yes. Plans can vary by executive based on workload, priorities, and the level of support needed.
-
Yes. These plans are available upon request. 20 hours is $1,300/month and 30 hours is $1,950/month.
-
We start with a 30-day initial agreement. After that, support continues month to month with a 30-day cancellation notice.
-
Yes. Discounts are available for 6 and 12-month agreements. We also offer a nonprofit discount.
-
Payments are processed automatically each month using the payment method you provide at sign-up.
Privacy & Security FAQ
-
We recommend using a password manager such as LastPass, 1Password, or Dashlane to securely share credentials with your Executive Assistant. These tools allow you to grant access without revealing your actual passwords and make it easy to manage and update permissions as needed.
-
Yes, your Worxbee Executive Assistant works in the tools and systems you already use, so implementation feels smoother and more practical.
-
Our Executive Assistants sign NDAs and follow your preferred security protocols using the password-sharing and access tools your organization already uses.
-
Absolutely. You can provide your Executive Assistant with a company-branded email address to streamline communication and ensure consistency.
Still Have Questions?
Schedule a consultation to talk through your needs and explore the right level of Executive Assistant support for you or your team.