Frequently Asked Questions
Explore answers to our most common questions. If you don’t see what you’re looking for, our team is always here to help.
General FAQs
-
Worxbee offers a truly personalized approach to executive support. We don’t believe in one-size-fits-all solutions. Our rigorous vetting and proprietary matching process ensures every client is paired with an Executive Assistant whose skills, personality, and work style are the right fit. Unlike other providers, we focus exclusively on Executive Assistant services, offer flexible fractional support, and provide dedicated Client Success guidance throughout your journey. Our goal is simple: help you achieve more by providing the right support, every step of the way.
-
A fractional Executive Assistant is a highly skilled Executive Assistant who provides support on a part-time basis, so you get the help you need, when you need it, without the cost or commitment of a full-time hire. Fractional Executive Assistants are ideal for leaders and organizations who need expert-level assistance but don’t require a full-time role. You can scale support up or down as your business evolves, making this model flexible and cost-effective.
-
An Assistant typically handles basic administrative tasks such as scheduling, filing, or answering phones. An Executive Assistant, on the other hand, is a strategic partner who manages more complex administrative work and often serves as a right hand to senior leaders. Executive Assistants bring advanced problem-solving skills, discretion, and the ability to anticipate needs, freeing up executives to focus on their highest priorities. At Worxbee, we specialize in placing Executive Assistants who are proactive, resourceful, and ready to make a real impact.
Worxbee Executive Assistant FAQs
-
Your Worxbee Executive Assistant can support you with:
Calendar & Schedule Management
Email Management
Board Support (Corporate or Nonprofit)
Communications Support
Meeting Planning
Project & Task Support
Travel Coordination
Event Planning
Expense Management
CRM Management
Vendor Management
Research & Reporting
Digital File Management
Social Media Support
Support is always tailored to your unique needs and goals.
Click here for a full list of support areas.
-
All Worxbee Executive Assistants go through a rigorous multi-step vetting process, including application & screening, a proprietary skills assessment, multi-stage interviews, background checks, and reference checks. Only the top 1% of applicants are invited to join the Worxbee Executive Assistant network, maintaining our uncompromising standard of excellence. Learn more about our vetting process here.
-
Yes. All Worxbee Executive Assistants are 100% U.S.-based. This ensures alignment with U.S. business practices, time zones, and privacy standards.
-
You’ll communicate with your Executive Assistant using the tools and channels that work best for you, such as email, phone, Zoom, Slack, or other messaging platforms. At your kickoff, you and your Executive Assistant will set preferred communication methods, routines, and expectations for check-ins to keep everything running smoothly.
-
Because your Executive Assistant is fractional, their availability will depend on the number of support hours in your plan and the priorities you’ve set together. During your kickoff call, you and your Executive Assistant will establish clear expectations for communication and response times.
Pairing FAQs
-
Once you sign up for service, you’ll complete a Business DNA® assessment, which gives us valuable insight into your communication preferences and work style. Next, you’ll have an onboarding call with our team to review your assessment results and further align on your support needs, workflow, and what success looks like for you.
Using this information, we hand-select two Executive Assistants from our network who are an ideal match. You’ll have the opportunity to meet and interview both, then choose the one who feels like your TrueFit. After you’ve selected your Executive Assistant, you’ll have a kickoff call together to align on priorities and expectations. Our Client Success team also provides ongoing check-ins and resources to help you get the most from your support.
For a step-by-step overview, see our full TrueFit Pairing Process here.
-
Yes! As part of our proprietary pairing process, we hand-select two Executive Assistants who align with your needs, personality, and work style. You’ll have the opportunity to meet and interview both, then choose the one who feels like the ideal fit for you.
-
If your needs change or the fit isn’t quite right, just let us know. We’ll re-pair you with a new Executive Assistant at no additional cost as part of our TrueFit Guarantee. Our priority is ensuring you always have the right support for your goals.
Service & Support FAQs
-
Getting started is easy! Simply schedule a complimentary consultation. We’ll outline how many hours of support you’ll need to reach your goals and guide you through the next steps to ensure a seamless onboarding experience.
-
Most clients are matched with their ideal Executive Assistant within 5–10 business days after signing up for service. Click here for a detailed timeline.
-
During your initial consultation, we’ll help you determine the number of support hours that best fit your needs, workload, and goals. Our plans are flexible, so you can start with the right amount of support and adjust your hours as your needs evolve.
-
Absolutely! Worxbee offers flexible, scalable support. You can increase or decrease your monthly hours as your business needs evolve.
-
Our Client Success team is here to support you every step of the way. We provide onboarding guidance, check-ins, and resources to ensure a successful relationship with your Executive Assistant. You can reach out to us anytime for advice or support.
Billing FAQs
-
Our pricing is simple and transparent. Monthly rates are based on the number of support hours you choose. For current service plans, please visit our Pricing page.
-
Payments are processed automatically each month using the payment method you provide at sign-up.
-
There is a 45-day initial commitment. After that, agreements continue month-to-month with a 45-day cancellation notice. Just contact our Client Success team, and we’ll guide you through the process to ensure a smooth transition.
-
Yes! We offer a 5% discount for nonprofits, as well as discounted rates for clients who choose a 6-month or 12-month agreement.
Privacy & Security FAQs
-
We recommend using a password manager such as LastPass, 1Password, or Dashlane to securely share credentials with your Executive Assistant. These tools allow you to grant access without revealing your actual passwords and make it easy to manage and update permissions as needed.
-
Yes, it’s easy to work with your Worxbee Executive Assistant because they integrate seamlessly into your existing software, tools, and workflows. During onboarding, we’ll discuss your preferred tools to ensure a smooth workflow.
-
All Worxbee Executive Assistants sign a non-disclosure agreement (NDA) as part of joining our network. For added consistency, we encourage clients to have their Executive Assistant sign your organization’s NDA as well. Some clients also choose to issue their Worxbee Executive Assistant a company laptop, which can help control access to sensitive systems and data. When sharing files, we recommend using secure, cloud-based tools like Google Drive or Dropbox. These platforms let you grant and revoke access to only the files and folders your Executive Assistant needs. You stay in control of your company’s information at all times.
-
Absolutely. You can provide your Executive Assistant with a company-branded email address to streamline communication and ensure consistency.